If you're expecting a good customer service experience when you need a repair on a major appliance, don't hold your breath. A recent Consumer Reports National Research Center survey of more than ...

When your washing machine breaks and dirty laundry piles up, you have to hope that the manufacturer or retailer quickly fixes the problem. But one glimpse at Consumer Reports' user reviews tells you ...

In her eight years as a content writer and researcher, Alison has published more than 450 home improvement articles and has delved into nearly every topic, including solar, moving and landscaping. In ...