Customer delivery personas — yes, they’re really a thing, and they can help you drive top- and bottom-line growth. As we head into the peak holiday season, retailers are bracing for the surge of ...

As CEO of Convey, a final-mile delivery software company, I’m a tough critic when it comes to shipping. Last Mother’s Day, I ordered a pair of earrings for my wife and experienced firsthand just why ...

Delivery Hero delivers approximately 400,000 orders per day. With a business of this scale, during such uncertain times, it was imperative for the company to balance customer satisfaction and customer ...

In today's rapidly evolving digital landscape, brands face an ever-growing challenge of effectively engaging their customers across multiple platforms and touchpoints. When customers have more options ...

Successful retailers have put a lot of effort over the years into understanding their customers’ buying personas. They know that their customers are not monolithic. By catering to their unique ...

Consumers quickly came to rely on apps like DoorDash and Uber Eats to conveniently deliver food to their homes and workplaces during the pandemic–and the trend shows few signs of slowing down.

Some jobs require face-to-face interaction with others. Unfortunately, this can sometimes lead to bad interactions with customers. This one’s for our customer service, food, and delivery workers; we ...

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This week grocery retail giant Kroger launched Ship, the fourth customer option in the retailer’s Restock Kroger master plan to redefine American food and grocery shopping. Kroger customers in ...

Three days before Christmas 2022, Amazon Prime Air was set to deliver its first commercial package by drone to a residential customer in Lockeford, California. It was supposed to be a celebration, a ...