In today’s commerce landscape, AI is everywhere—but tangible business impact is not. The real challenge for retail and customer experience (CX) leaders isn't whether to use AI, but how to engineer ...

New Zealand, an island country of five million people in the Pacific, presents a globally-relevant case study in the application of robust, ethical data science for healthcare decision-making. With a ...

Can we draw algorithmic lessons from our immune response? How do leaders cope with anxiety? Does treating anxiety as an algorithm help us to shift behaviors? I explored these questions with startup ...