After a long drive from Buffalo to Gananoque, Ontario, Adam Cole's hotel delivered some bad news for him: His reservation was "gone." "I had a confirmation from my travel agent," says Cole, director ...

Q: I have a few questions: Is a hotel reservation a binding contract? Does it make any difference if I don’t make a so-called guaranteed reservation by providing my credit card information? Does it ...

Hotels often bleed money because their reservation process isn't well-planned, which can frustrate guests and cause them to find another place to sleep. Reservations are the most reliable revenue ...