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Zendesk for Customer Service is a highly capable help desk solution for managing external user tickets, thanks to its helpful AI agents, extensive automations, and powerful reporting features.

Tara worked as a newspaper reporter and editor for more than 13 years and served as executive editor of the full suite of CDW Tech magazines until 2019. She enjoys learning about new technology and ...

At its most basic, a help-desk application letsusers create tickets that describe their problems.Technicians use this information tobegin to diagnose the problems, fix them andclose the tickets.