In the dynamic landscape of customer service and support, the ability to swiftly resolve issues is crucial for maintaining customer satisfaction. Master data management (MDM) has been traditionally ...

In today's digital era, service organizations across various industries are recognizing the importance of service intelligence, an approach that harnesses the power of data, analytics and AI to ...

PASADENA, Calif.--(BUSINESS WIRE)--QLESS, the leader in customer engagement and queue management software, is excited to announce the launch of Service Intelligence, a powerful addition to its ...

Salesforce Inc. said today it’s adding yet another artificial intelligence capability to its arsenal with the launch of a new application called Service Intelligence within its Service Cloud, its ...

Neither service considered intelligence a career requiring special talents, and prestige and promotions did not accrue to those few cranks who took it seriously. Similar indifference marked the ...

Zuper’s newest innovation brings built-in intelligence to field service - designed to support real jobs, real teams, and real-time decisions. Unlike traditional FSM tools that layer AI on top, Zuper ...

While we typically associate customer service with today’s demanding consumers and the emergence of popular DTC brands, B2B companies that manufacture complex, technical equipment such as medical ...

Dr. Chris Hillman, Global AI Lead at Teradata, joins eSpeaks to explore why open data ecosystems are becoming essential for enterprise AI success. In this episode, he breaks down how openness — in ...

Watch personnel on duty at the Joint Functional Component Command for Intelligence, Surveillance and Reconnaissance, hosted by the Defense Intelligence Agency (DIA), use the U.S. Department of Defense ...

David Kim, director of support at the U.S. Army Intelligence and Security Command, is scheduled to deliver a keynote speech on Wednesday at GovCon Wire’s virtual forum about military plans and ...

WASHINGTON (Army News Service, Dec. 20, 2012) -- The Army has been given the green light to fully deploy a combat-proven intelligence system to globally network forces with mission-critical ...