Most contact centers today recognize the intrinsic value that reward and recognition programs have on agent engagement, performance and retention. A recent survey by ICMI Inc. found that the majority ...

Ryanair boss Michael O'Leary has vowed to intensify the crackdown on the “one in 1,000” passengers who break the airline’s strict cabin baggage limits – claiming that the policy will lead to lower ...

Coca-Cola European Partners, the largest bottler of Coca-Cola, is developing cloud-based technology to give its employees the ability to choose flexible reward packages. The company plans to give ...