For the past 11 years, Agili has conducted an annual client survey as a way to obtain valuable client insights and help us chart our path forward. Over time, we have observed an additional, somewhat ...

Survey begging, driven by the pursuit of positive customer feedback, is the bane of the customer experience. We've all encountered it, whether it's servers saying they'll lose shifts if they don't get ...

These key best practices, buying factors, and recommendations will help you evaluate online survey tools and script an effective survey that resonates with respondents. Surveys are one of a business's ...

If you're not soliciting customer feedback via e-mail, you should be. As research firm MarketingSherpa recently reported, e-mail surveys offer easy tracking, rapid response, and instant reporting.

Surveys are a popular tool for collecting feedback from donors and program participants. Inexpensive and easy to send, they’re a visible way to engage constituents and signal an openness to outside ...

It can be tough to set up a survey. After all, there are many factors that prevent or encourage customers to share their experiences. Our experts at MaritzCX have pinpointed the tips and best ...

Not long ago, market researchers depended on phone surveys and mall intercepts. The Internet has made research more affordable, accessible, and timely. In fact, most online research surveys can go ...