March 2, 2026 -- The shift to an Agentic Enterprise marks a fundamental change in how work gets done. It requires helping customers deploy autonomous agents that deliver tangible, high-stakes ...

As voice search becomes AI synthesis, marketers must optimize for conversational inclusion — not blue-link visibility.

Early headless wins can hide unclear ownership, uneven environments and late security hardening that surfaces only at scale.

Conductor executed a significant strategic transformation in June 2025, shifting from traditional lead generation toward ...

SurveyMonkey’s new free tools hub showcases AI built on 25+ years of survey expertise, alongside tools for research, analysis, and validation SAN MATEO, Calif.

Uncle Giuseppe's in New Jersey hooks me back for its tremendous comfort food; NPS, on the other hand, is too much comfort for CX leaders.

Leading global BPO expands its nearshore footprint as demand for high-quality, AI-enabled contact center solutions accelerates across Latin America NEW YORK, Feb. 25, 2026 (GLOBE NEWSWIRE) -- CGS ...

In a deal estimated to be worth $15M Israeli artificial intelligence firm, AUI, acquired California-based customer service ...

Figma expanded its AI-powered prototyping tool Figma Make on Feb. 20, introducing custom Model Context Protocol (MCP) connector support alongside certified connectors for Amplitude, Box, Dovetail, ...

Microsoft’s AI chief makes a sweeping claim. Layoffs suggest change is real — but adoption tells a more complicated story.

The company becomes first in category to guarantee marketing outcomes, signaling strong platform performance & commitment to customer success CHICAGO--(BUSINESS WIRE)--ActiveCampaign, the autonomous ...

Siteimprove.ai now delivers natural-language analytics, multimodal AI for PDF and Image accessibility coverage, and Keyword Intelligence for search in the world of AEO COPENHAGEN, Denmark, Feb. 26, ...