Even without formal customer service experience, you can show you care about people. This means demonstrating that you’re ...

The Social Security Administration began the second Trump administration with a hostile takeover. It ends the year in turmoil ...

Microsoft’s Xbox is heading into The Game Awards Thursday with 10 nominations and major promotional plans for the second season of its “Fallout” TV series on Amazon. The company also had some big news ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Nuclear phrases: When the AI bot asks why you’re calling, say, “I need to cancel my service” or “I am returning a call.” The word cancel sets off alarms and often sends you straight to the customer ...

BETHLEHEM TWP., Pa.- A UPS customer service center in Northampton County is closing. A public relations spokesperson for the company confirmed the closure of the facility at 2301 Highland Avenue in ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

At 7-foot-4 and a former No. 1 draft pick, Victor Wembanyama has long been considered the NBA's next big thing. But this season, the 21-year-old Frenchman has arrived as the league's biggest ...

The board for the John F. Kennedy Center for the Performing Arts announced that it would now be named the Trump-Kennedy Center, although a formal change may have to be approved by Congress. By Shawn ...

Discovery calls fail when you ask generic questions. These coaches reveal eight question types that create clarity, expose ...

President Donald Trump is closing out his first year in office, feeling bullish about how he has reshaped the economy and the world even as allies abroad and supporters at home raise increasing ...

The Institute of Banking Personnel Selection (IBPS) has released the interview call letters for the Probationary Officer (PO) Recruitment 2025 cycle, marking the beginning of the final selection stage ...