Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Overview AI agents are rapidly transforming how businesses automate workflows, manage data, and interact with users. From ...

Sobot ranked in 252 reports and earned 32 badges in G2 reports for Winter 2026, including 7 leader badges. The strong ...

Auditors credited the improvements in the Social Security system to a new telephone customer service system, changes in ...

Explore generative AI in financial services: how it works, top use cases, customer experience gains, key risks, and ...

British police forces could use Elon Musk’s Starlink for emergency phone communications under plans to support a long-delayed ...

Age UK, Yorkshire Wildlife Trust and RSPCA reveal the CRM, digital experience platform, and other marketing technologies they use to help boost support.

The quick-service restaurant industry is at a critical inflection point and is undergoing a significant transformation. As ...

Estel Chemist Limited has been recognised for its outstanding commitment to customer-centred pharmaceutical care after ...

A post on the HU Facebook page says that in the coming weeks, customers will be notified of past due balances. Huntsville ...

Crypto wallet company Ledger SAS confirmed today a data breach to a third-party leaked customer data, including names and ...

Brilliant by Night has been recognized as the sole recipient of the “Top Lighting Repair Service 2026” award, honoring excellence in quality and service. Brilliant by Night (NASDAQ:BBN) We’re honored ...