Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Dear Editor, I am writing to draw attention to a customer service breakdown at Jamaica Public Service (JPS) that should alarm ...

Auditors credited the improvements in the Social Security system to a new telephone customer service system, changes in ...

ProfileTree analysis of 1,000 business AI training programmes reveals significant readiness gaps among small and medium enterprises across Ireland and the UK. Most SMEs come to us with enthusiasm ...

As we step into 2026, Google has shared a live blog listing 5 ways artificial intelligence (AI) agents will reshape the work.

Educational Voice targets growing demand for animated training content as organisations shift toward video-based learning A well-produced training animation can reach thousands of employees ...

Northern Ireland digital agency reaches milestone as UK small businesses accelerate AI adoption efforts SMEs need to achieve similar outcomes with a fraction of enterprise resources. Our training ...

Customer care and sales roles form part of 400 jobs being brought back to the UK following the Vodafone–Three merger ...

Jobs: Calgary Sports and Entertainment Corporation is currently hiring for 27 jobs at the moment. Who: Enmax is an energy ...

Maryland will use $2.6 million in grants to pilot AI tools aimed at improving access to SNAP, Medicaid and unemployment ...

ReVision Energy leverages a relationship-driven model and workforce innovation to navigate evolving clean energy policies and sustain long-term growth across the northeastern United States.

"The leadership training we get as active-duty military, attention to detail, operational excellence…makes you good in the private sector," Ryan Dunford said.