Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

It is time to roll out the red carpet in recognition of those that worked hard to keep customers at arm’s length ...

There are a number of ways to buy prescription eyeglasses, including from local opticians, independent optometrists, optical ...

Who is the best home warranty company in 2026? The USA TODAY team reviewed, ranked and applied our in-house methodology to ...

"We try to treat people like we would like to be treated. So, that's pretty much our model," Dee Latoz with Latoz Hardware ...

Over 60 and looking for work? These 18 companies actively hire older workers, value experience, and offer flexible roles and ...

A Swiggy Instamart delivery has captured widespread attention online after a delivery partner turned up with his child and ...

If an AI bubble is on the horizon, what can we do to learn from our history and protect ourselves from the worst?

ShipStation reports e-commerce returns management can shift from a cost center to a loyalty driver through technology and customer-focused strategies.

Australians ringing customer service have long been used to calls being answered in the Philippines or India, but soon the call could be answered in Bali – by an expat Aussie.

Retirement doesn't mean you have to stop working. Explore 15 remote job options curated for baby boomers and embark on a ...

After nearly nine years at Sonos, including a stint as chief product officer, Bouvat-Merlin took the helm of Sauron just last ...