In global contact centers, many agents operate in English as a second language while serving customers across diverse accents and dialects. Even when audio quality is high, comprehension gaps can ...

Discover how contact center managers can use gamification strategies - from points and leaderboards to badges and team challenges - to boost agent engagement in training, accelerate skill adoption, ...

Real Time AI Guidance, Automated Summaries, and In-Workflow Actions Inside 8x8 Agent Workspace Reduce Ramp Agent Time and After-Call Work Contact centers using real time AI-guided workflows are ...

A 911 call reporting a Salem woman’s violent stop by immigration officers describes her screaming that she was a U.S. citizen even as agents broke her window and “flopped” her to the ground. The woman ...

ProPublica is a nonprofit newsroom that investigates abuses of power. Sign up to receive our biggest stories as soon as they’re published. Fourteen-year-old Ariana Velasquez had been held at the ...

Rachel Pizzolato flips the script with a girl-power-focused performance that commands attention and inspiration. FBI sweeps Nancy Guthrie's home, removes wired device in missing person case Rock the ...

ADMINISTRATIVE LEAVE PER DEPARTMENT. >> PROTOCOL. 12 NEWS INVESTIGATES A SCAM THAT HIT HARD IN WISCONSIN, DRAINING SENIORS LIFE SAVINGS. WE’RE LEARNING. FBI AGENTS BUSTED CALL CENTERS IN INDIA LINKED ...

As the Chargers look for reinforcements on their offensive line, the center position is the most important, as they can dissect defensive pressures and anchor the protection around the quarterback.

This is read by an automated voice. Please report any issues or inconsistencies here. Lawyers for the family of Keith Porter Jr. held a news conference Tuesday, calling on the California attorney ...

As Minneapolis continues to reel from the fatal shooting of 37-year-old intensive care nurse Alex Pretti by federal agents on the morning of January 24, the international spotlight is firmly fixed on ...

WASHINGTON (AP) — Director of National Intelligence Tulsi Gabbard told lawmakers in a letter Monday that she attended an FBI search of the elections hub in Fulton County, Georgia, last week because ...

Twilio Programmable Voice enables Genspark's AI agent to place real-time calls on behalf of users worldwide, automating real-world tasks, including customer service inquiries, across 40+ countries ...