OXFORD — Earlier this month, Natalie Jones of Ackworth, Ga., a storyteller for 30 years, and Elizabeth Vander Kamp, who has a lifetime of loving stories, shared a mix of personal tales, history and ...

The lobby of Space Center Houston features a display highlighting Hank Green’s live appearance. "Everything you see is actually me," Green said. "But you don't see all of me. There were times when I ...

The call center is expected to receive and process 6,000 to 7,000 calls per day. U.S. Immigration and Customs Enforcement plans to establish a "National Call Center" in Nashville, Tennessee, to help ...

CLEVELAND, Ohio — Cavs center Jarrett Allen wore a microphone and a wry smile on Wednesday. He’d concocted a clever joke, and he wanted to deliver it. So, before tipoff of Wednesday’s 119-111 loss to ...

India bets AI will create enough new opportunities to offset job losses AI tools supplant jobs built on routine tasks in call centers, customer service IT training centers shift focus to AI skills ...

Just last month, Cisco marked the 25th anniversary of its instantly recognizable IP phones, which have been an office staple since the 2000s. Today, the way that businesses and customers interact ...

We collaborate with the world's leading lawyers to deliver news tailored for you. Sign Up for any (or all) of our 25+ Newsletters. Some states have laws and ethical rules regarding solicitation and ...

Comedian Jimmy Tingle is set to perform on Saturday, Sept. 13, at the Sanctuary Cultural Arts Center, 82 Main St., Maynard. Tingle, a former humorist for "60 Minutes II" and a three-time Best of ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...

DETROIT – A federal grand jury in Michigan returned a 10-count indictment against two self-professed religious leaders accused of running a forced labor and money laundering conspiracy that victimized ...

Royalty-free licenses let you pay once to use copyrighted images and video clips in personal and commercial projects on an ongoing basis without requiring additional payments each time you use that ...

The day the Oklahoma Tax Commission (OTC) launched its new cloud-based call center, its Taxpayer Resource Center processed 105 more calls than usual and reduced its time to write call summaries. The ...