The Telecom Regulatory Authority of India (Trai) has imposed a ₹150 crore penalty on telecom operators due to their inability ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

New purpose-built hardware, powered by Microsoft Azure, brings high-fidelity conversational AI to revolutionize customer ...

Your app works beautifully. Users love the interface. Marketing is hitting targets. Then one morning, you wake up to angry ...

Alaska Airlines is the latest airline to ground its planes because of an IT meltdown. We talked to industry leaders about why ...

National Highway Traffic Safety Administration lists recalls Dec. 22 including Acura, BMW, Ford, GMC, Kia, Ram and Volkswagen ...

Data from the State Administration for Market Regulation showed that in 2024, consumers filed 6,969 complaints related to intelligent customer service in the e-commerce after-sales sector, an increase ...

There’s definitely an emerging aspect that any application of AI needs to be predictable and reliable, never mind transparent and explainable, in any run-time processes. There’s a place for creativity ...

Things get rough when people expect to be treated like royalty all the time! Imagine witnessing another customer behave badly both in the store and in the parking lot. Would you mind your own business ...

Douglas Pereira, Head of Cloud Sales & Alliance LATAM at e-Core Branded content – Customer service is undergoing a profound transformation driven by artificial intelligence (AI) and cloud-based ...

AI dynamic pricing is another AI use case that sounds great in theory. But it offers the opportunity to be implemented so poorly that it could severely damage the long term reputation – and economic ...

Artificial intelligence (AI) is dominating headlines and boardroom conversations, yet most projects stall before they matter. MIT reports that 95% of generative AI pilots fail to show measurable ...